Recently my husband mentioned that he would like to go back to using Verizon because of some promotion that they were having. I literally yelled, "Hold the phone!! Don't do anything!!!!"
I said, have you ever tried their customer service line? An Automated Operator screens the calls. The female voice asks questions so that she can direct your call properly and this female voice will accept everything that you say. The only problem is that (and this has happened to me many times) after being directed by Verizon to the proper party, you receive a recording that says that you may have to hold for 10 or 20 minutes. Then, get this......once a real voice, a real person, answers the phone after being on hold for 20 minutes, the real person says, "You're in the wrong department,"and then you are directed back to the automated voice which sent you to the wrong department in the first place.
It is the worst company in my history of dealing with companies since 1970 that I have ever encountered.
Everytime Verizon's commercial on TV comes on, I laugh out loud at the Sweet Smiling Little Guy with glasses, that has this huge crowd of blue collar workers behind him wearing hard hats. I laugh because of the false advertising and the millions of money this company probably pays for advertising in order to try to sway poor little people like us to trust in them. HA!
One of the happiest days of my life was when I switched to AT & T. The Verizon Company tried to get me back with a real person, and I gave that person an ear full. All I have to say is Good Riddance!! Now when they call me to try to get me back, I have great pleasure in telling them that they called the wrong department and then I hang up on them.
I just hope that people read my blog and the next time they see a Verizon promotion, that they run like Hell as far away from it as they can.
And I'm glad to see as I look at the internet that others feel as I do. Misery loves company.
One of the happiest days of my life was when I switched to AT & T. The Verizon Company tried to get me back with a real person, and I gave that person an ear full. All I have to say is Good Riddance!! Now when they call me to try to get me back, I have great pleasure in telling them that they called the wrong department and then I hang up on them.
As I see companies like GM and Chrysler go bankrupt, I feel sorry for these companies and can only pray that Verizon will someday go bankrupt. I pray for the day because the people that run this company have to be the most ignorant people alive.
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